Across U.S.A. Moving & Storage

Don't ever trust these guys..I would love to give zero starts if there is one such option.

I booked their service to move one BHK from Dallas to Utah for ~1750$. It turned to be 2500$ while the move completed after 1 month.

First thing, seems they don't own trucks and so they look available trucks on your route. If they get one immediately, you are lucky. Otherwise, you end up waiting for month like me. A month after repeated follow ups and phone calls. God knows, if I don't follow up how long would it take. Not to mention, for items in their ware house beyond one month, they charge you as if it is your fault.

Second thing, seems they have ware house only in Dallas. So, if you happen to book any where else, they store your items in Dallas only until you are ready to pick up your items in destination. If you happen to be my case where you are moving to a new city and need to look for apartment after reaching destination, then you can't load your items on truck. They don't keep your items in any storage area at your destination. Either you have a residential address or end up keeping in storage area.

Third thing, they send your items to destination only on 18 wheeler biggest truck on the road. Don't be surprised if the truck won't maneuver to your apartment complex and you end up paying another 300$ for shuttle service. Btw, they won't let you book shuttle from UHaul for 20$ rather they would do it and charge 300$ from you. Also, the driver won't even make an attempt to maneuver the truck into the apartment complex. He would simply say "I know my truck much better than you man!". In spite of my apartment authorities saying that they never had problem with any truck maneuvering the complex, the driver din't make an attempt. Why would he? Who doesn't want additional free money?

Finally, the moving coordinator talks very lovely and promises that she won't sleep until my items are shipped. Don't believe them. All lies. After you book the moving service, she rarely responds to your call/mail and even if it would be a customary standard response.."I am working on it and you will be loaded into truck as soon as possible. Apologies for inconvenience". But they mean none of it.

Stay away..You are warned..warned..

Service cost: $2200

Having been moved around the world, literally, while serving in the u.S. Armed forces  I have experienced every kind of move possible. The move from Houston tx to Georgia in November 2013 was entirely nothing but pure crap. As I was recovering from major heart surgery. I could not be present when my household goods were picked up. I learned during delivery in January 2014 that two of the three-man crew packing us out were high on oxytocin and one gentleman even said to my wife, that, when asked her if she could pick them up something to eat was told, "No thanks it will ruin the effect of the oxytocin". This gentleman was the leader of the crew packing us out. Upon delivery, the first item off the truck was a wooden custom made headboard. It had deep scratches in it. The corresponding footboard was so damaged that boards were falling off the foot board.  Every major piece of wooden furniture had damage of some sort.  Legs broken off, crowns broken off, deep unsightly scratches. The Maytag washer had the selection knob broke off, which requires a circuit board replacement to make the machine serviceable.  We shipped a three door refrigerator. They did not remove the shelves inside nor tape them down, resulting in a broken piece of glass, estimated at $265.00 to replace. I urge you do not use this company! Se the photo of how the truck was packed. The flat box in the center is one of three flat screen TVs we shipped. Almost every box had damage.

Service cost: $7484

This company is located in Dallas, Texas. The address is 10480 shady trail 75220. The lady that processed my original quote was Tamra. she was very polite and answered all my questions. The quote was very reasonable for an out of state move so therefore I proceeded with the contract and with this company. I feel like I made a good decision. my pick up date was on July 14 2014. Charles came to my door on time and introduced himself as the team leader. He introduced his movers Jacob and Joseph. All three of these guys were very polite and worked very hard. Charles was extremely polite and professional.He gave us great advice on how to protect certain items. He explained how he could pack and protect it a bit more than what I originally did so I wouldn't have any concerns on my stuff being delivered damaged or broken. They were prompt and organized. My husband and I are very pleased with the work they've done. We would definitely recommend Across USA to anyone. We want to request for Charles Joseph and Jacob to deliver our stuff to Nevada.

Service cost: $2800

Let me start with saying that these guys are scam artists, they litteraly kidnap your goods!! they under quote you to engage you, then they show up on their own time and charge you for half of the original estimate(with a purpose, I will explain latter) after they have the money they review the goods and strike with a new cost, in my case over 80% more, they originaly quoted 3577 and it end up being 6541, at this point they ask you to pay the additional amouth to cover for the 50% of the cost, if you don't agree then you will have to pay it anyway because on the original estimate it states 50% charge for same day cancellation. According to my wife the crew that showed up was profesional and very respectful. I just hope my good get delivered safe and sound!! 
CAN ANYONE HELP STOP THIS COMPANY?? I will call a lawer but if only one person does it is not going to be enough!! please join me if you had a bad experience qith this thieves.

Service cost: $6541

The worst ever moving experience with Across USA. Probably the worst shipping company.
Never get into Across USA with any business.
Across USA will start with a sweet quote and there you fall prey.
Stay away from this company. Else you will go through several agony dealing with them and regret later.
I shipped my items from Texas to California.
Below are my feedback and How I was treated by Across USA:
1. Discriminated, by refering my financial status and Mr. Yair mentioned  for the money you paid, you donot deserve a prompt delivery, Else pay $1500 for a guaranteed delivery
2.Intentionally delayed - Inspite of several requests to them to arrange for proper delivery without delay , they intentially refused to deliver it on time.
3. Tried to charge more by delaying and pressurizing the customer - This company intentionally delays and when you keep following they say we have a guaranteed expedited delivery option and for which you will have to pay $1500
4.  Tried to charge 100% of the total amount with false commitment on delivery date by sending an credit card authorization over email and phone calls even before the items were delivered, while 30% has been committed to be paid only upon delivery
5. Trust Reviews from other customers, who have passed through the same phase and got the same treatment. You would find a list of other customers on Yelp who have gone through the same tortures. This company is a very bad example of treatment to customers. And this will spoil any trustful mindset in customers mindset.
I want to keep it short. I have more than 100 email followups and several phone calls with the CEO, Customer Support Manager of Across USA before my items were delivered. Finally  after 35 days of pickup my items were delivered with damages. For the damages they came out with $66 compensation and $120 for delay.
And You have to sign a form to receive that, I did not sign the form, because its like writing a will for them. And below is the extract from the form:: 
"I hereby release, acquit and forever discharge ACROSS USA MOVING & STORAGE, and any of its agents and affiliates, of and from any and all loss or damage to my shipment, premises at both pick-up and delivery locations, overcharge, delay, late delivery, and/or service related complaints. I further agree not to file or continue any previously filed claim, complaint or take any action including any State, City, Federal, Government, Insurance, Subrogation, Consumer, Public, Media, Internet, Arbitration, or Credit Card agency. "Complaints NOT including damage or missing items as noted on inventory at time of delivery. I further agree not to file or continue any previously filed claim (not related to damages or missing items)"
Beware and Be prepared for this if you are using this company for Shipping
Trust other 1 star rating and you will be saved. FMCSA suggests to go with the review before deciding on the mover. I have two cases filed, one at BBB and another at FMCSA against them. .

Service cost: $1457

While talking about Across USA one thing I must mention that they provide a lot more than what they charge. I have recently used this company while moving to my new apartment. The sales girl Sylvia offered me a great deal and were very nice over the phone. Manny and his guys were very punctual, friendly, helpful, skilled, committed, speedy and most importantly willing to give their best. None of felt the heat of the move or none of us actually moved even a finger during that time. All went as planned and smooth as silk. There were no hidden charges, no delay or no unwanted issues. Everything was picture perfect, nice and easy. Thank You Across USA.

Service cost: $2156

Terrible experience with office. Responses were quick until I had a problem, after that I could never get a response from anyone. I was greatly under quoted on the cost. It went from a quoted $2,100 to a total of $4,600. Never use a mover that doesn't send someone out for a quote. Over the phone quotes never work, I found this out the hard way. We went over each item over the phone to get at the initial quote and their calculations only covered half of the loaded space in the truck. The delivery driver and crew were great. The pickup crew was great until the head crewman told me about an additional $700 "Packing Materials and Labor Charge". They packed 4 pictures and 6 glass shelves. How can that cost $700? 100% of all boxes on delivery were crushed. Broken pieces from entertainment center, toolbox, and dents on the washing machine made by a dolly. I'll never use this company again and I recommend this company to no one.

Service cost: $4600

Brian and the two other guys that were with him today were very professional and accurrate when they came to load my items.  I was misqouted when I originally selected this company but Brian was extremely thorough even in his explanation.  I felt that the level of respect they showed to my home and items packed was great.  I am hoping that when my items are delivered that the same level of respect and courtesy given will be the same.  The movers came when expected and were communicative with me and explained in great detail what was needed or if there was something that could have been packed better to protect my items and that was greatly appreciated.

Service cost: $1450

The movers Charles and Jacob handled my property very carefully and removed it all from my property with skill and efficiancy. I was very impressed with their professionalism, and their willingness to accomidate special circumstances. Many of my items were abnormally shaped and difficult to "play tetris" with in the loading truck, dispite this, Charles and Jacob were able to handle my property with skill and make the most out of their space. These two men were polite and respectful, something that should be highly valued in this line of work.

Service cost: $1708